This is a review of their private weekend birthday party because the information they provide is false advertising. Overall, the party is not actually hosted like the Coop, Kid's Empire,... read more Pump It Up, Chuck eCheese, Maggie's playground, Scooter's Jungle, My Gym, The Jump Around, Giggles n Hugs where their employees will guide your kids within the facility and eventually serve them food. Sadly, the places I compare it to literally cost about 1/3 of Lil Town so this is not worth the bang for your buck. I have done my research and basically live at kids birthday parties as a mom of three kids under 6 years old.
2 Hours of Party Time for up to 20 children and up to 40 adults
My Lil Town Photographer to take photos during the celebration: Consider this more of a person who recently bought a DSLR camera with no training who will take some pictures. Unfortunately, I have hired many photographers so my standards are high. It is nice to have someone to take pictures, but you will actually be better off with your personal friends sending you anything they take.
My Lil Town Customized Highlight Video of the Event (Great for IG, FB Uploads): None received.
Your choice of custom theme: This is poorly worded. I sent them a picture of the theme I wanted, but it really just comes down to whatever plates and cups they can find on Amazon. This is what the owner told me. If you are going for a specific look, you need to hire your own graphic designer. You will not get what you see in the yelp images. The parents did all of the extra decor themselves. They basically provide 20 balloons, plates, cups, and tablecloth in characters that are easily found on Amazon and shipped quickly.
Laser Video Mapping of Your Chosen Theme on all walls. Because there really is no effort in creating a custom theme there was no "chosen theme" on walls. They do project random lights on the walls.
Decorative/themed table cloth & plates, hats and/or blowers: No hat and blowers provided
Party Host/Game Coordinator: No "game coordinator" or "hosting" going on. Someone will help you set up for 30 minutes before the party. (They may or may not be on the phone. My experience was highly unprofessional. They didn't greet us, introduce themselves, they mainly stay at the front desk on their phones until they are told to do something. The other people who come to clean up later in the night deserve praise.)
20 helium latex balloons + Themed mylar balloon
1 Meal per child with organic juice & water. This is 4 pizzas from Pizza hut.
Face painting: Nonexistent
Nails & Tattoo Station/Hair & Make Up at My Lil Salon
They told me someone was sitting in the Salon with makeup. I did not actually see this and literally none of the kids received this service so I am not sure this is true. This is essentially not a coordinated activity. It is one of their own employees sitting in the salon waiting for a child to come in and she will play with them.
20 decorative goodie bags: They are not actually goodie bags. Kids get to choose one toy from their front desk booth.
Cake Cutting (singing, cutting and serving of cake that you supply)
Real Fireworks During the birthday song & celebration: lasts about 30 seconds.
State of the art Sound, Lasers & Lighting
My Lil Town Birthday Surprise: soap snow during the song "let it go".
1 free return open play pass for the birthday child and sibling(s): you're supposed to come back and have them check your name in the system. In reality, when we came back, the girl at the front desk didn't know this was part of the birthday package so instead of checking our name (they have seen my face enough), she checked to see if it was part of the birthday list. Facility is just poorly managed, the girls are not well trained and it is not their fault. the place is just unprofessional because of ownership. I feel bad for the girls who are doing their best but have been trained poorly.
Unlimited Access to 3 different Wall Climbing Challenges: What this means is, it is there and you must ask for it. No one is at the wall supervising so no one really knows it is available. I made a real effort to tell everyone at the party to do this, as it is usually an extra charge, but no one enjoyed this feature because it didn't look like anyone was there.
Video Gaming Section with multiple gaming systems: Nothing was set up for this. Again, they have this but it is not announced or set up. Kids must solicit in their ignorance.
This list is essentially a list of things they have and can do, but everything must be procured yourself. The photos don't actually display how your party will look, you must do 90% of the work. Gratuity is added on, not included as stated. For $1499+tip, with 3 kids under 6, this place was more trouble than it was worth.
